Audrey King

Education:

Georgia Southern University

August 2020 - December 2022

Savannah, Ga.

Bachelor of Science in Information Technology

Focus in Cyber Security


Experience:


Amazon 5/2022-Present

Customer Service Help Desk

Remote

  • Troubleshoot issues customers are experiencing

  • Aid with customer needs

  • Work within a VPN and VM environment


LEVY Jewelers 3/2022 – 5/2022

Data Entry/Inventory Specialist

Savannah, Ga.

  • Process inventory and data entry

  • Maintain Databases and thin client connectivity

  • Assist in the resolution of any software or hardware issues at the three locations.


Prometric Test Site 03/21-07/21

Test Proctor

Savannah, Ga.

  • Manage test site computers and communicate with global help desk

  • Complete security check and check in candidates


Historic Savannah Carriage Tours 01/2017 - 03/2021

Office Associate and Tour Guide

Savannah, Ga.

  • Managing office tasks, such as filing paperwork and answering telephones

  • Rerouting messages to the appropriate party and providing customer service

  • Booking tours and managing the scheduling

  • Feed and care for the horses

  • Giving guided historical tour to guests

Stoner’s Pizza Joint 10/2013 - 7/2017

Shift Manager

Savannah, Ga.

  • Answering phones/taking orders

  • Balancing the store books and money handling

  • Managed inventory (placed and received orders)

  • Trained staff and managed scheduling the employees workweek

  • Ensured that the employees were prompt and fulfilled their responsibilities

  • Conflict resolution

  • Key holder

SUBWAY 05/2010 - 06/2014

Sandwich Artist, Shift Leader

Savannah, Ga.

  • Money handling and completing store paperwork

  • Customer service and problem solution

  • Food preparations

  • Managed inventory

  • Training the staff and key holder of business