Audrey King
Education:
Georgia Southern University
August 2020 - December 2022
Savannah, Ga.
Bachelor of Science in Information Technology
Focus in Cyber Security
Experience:
Amazon 5/2022-Present
Customer Service Help Desk
Remote
Troubleshoot issues customers are experiencing
Aid with customer needs
Work within a VPN and VM environment
LEVY Jewelers 3/2022 – 5/2022
Data Entry/Inventory Specialist
Savannah, Ga.
Process inventory and data entry
Maintain Databases and thin client connectivity
Assist in the resolution of any software or hardware issues at the three locations.
Prometric Test Site 03/21-07/21
Test Proctor
Savannah, Ga.
Manage test site computers and communicate with global help desk
Complete security check and check in candidates
Historic Savannah Carriage Tours 01/2017 - 03/2021
Office Associate and Tour Guide
Savannah, Ga.
Managing office tasks, such as filing paperwork and answering telephones
Rerouting messages to the appropriate party and providing customer service
Booking tours and managing the scheduling
Feed and care for the horses
Giving guided historical tour to guests
Stoner’s Pizza Joint 10/2013 - 7/2017
Shift Manager
Savannah, Ga.
Answering phones/taking orders
Balancing the store books and money handling
Managed inventory (placed and received orders)
Trained staff and managed scheduling the employees workweek
Ensured that the employees were prompt and fulfilled their responsibilities
Conflict resolution
Key holder
SUBWAY 05/2010 - 06/2014
Sandwich Artist, Shift Leader
Savannah, Ga.
Money handling and completing store paperwork
Customer service and problem solution
Food preparations
Managed inventory
Training the staff and key holder of business